Through these uncertain times, we want to reassure you that we are still here with you, & still delivering your boxes of happiness to your door with orders continuing to ship out as normal.
We are so grateful to our posties and delivery workers that allow us to get your parcels still on their way to you safely. Please bare in mind that your local postal service may experience a slight delay in delivering your post, so the delivery timeframes quoted below may be slightly longer than normal.
We are continuing to closely monitor the Covid-19 pandemic and how it affects us and the shipping to our world wide customers. We are still continuing to offer world wide shipping but we are now only offering our fully Tracked International postage option for all customers outside of the UK allowing you to follow your parcel's journey to you.
Due to the handcrafted, bespoke nature of our products, we aim to dispatch your order within 5-7 working days of your order being placed. However, during busy periods our processing time may increase. During peak times we will usually display our current processing times in the information bar displayed across the top of our website. If you would like to know more information on our current processing times, you can email us at email@example.com.
You will receive an email from us when your order has been shipped.
All UK orders are sent via Royal Mail 1st Class, with a Tracked Service available for International Orders.
If you require your headbands urgently please contact us at firstname.lastname@example.org before you place your order and we will do our best to accommodate.
Unsuccessful or uncollected deliveries that are returned to us will be subject to an additional shipping fee to have the item reshipped. We do not offer refunds on items that have been returned to us.
CUSTOMS / DUTY CHARGES
Please note any applicable customs charges/import duty can apply for some deliveries outside of the UK. We have no control over these extra charges and they are to be paid by the customer. We cannot advise what the charges will cost, the duties are paid once the parcel reaches its destination. However, due to the low cost of our products we have yet to hear of any customer being charged import/customs charges, but we cannot guarantee this. So please check the rules of your own customs/import charges for clarification.
ROYAL MAIL DELIVERY ESTIMATES
UK (Mainland) - 1-3 business days
Rest of the world - 5-10 business days
PLEASE NOTE: These are Royal Mail estimates only and do not account for any additional delays caused by Customs Clearance. Customs delays vary from one Custom's Office to the next, and we are not responsible for any delays caused by congested clearance offices. We do not offer refunds on the basis that your delivery was delayed unless they have been declared as "officially lost or delayed" by Royal Mail.
In the extremely rare circumstance that you may think that your item has become lost or delayed, Royal Mail will consider it delayed after 20 working days for International Deliveries, and 10 working days for UK deliveries. In these instances we would file a complaint with Royal Mail and issue a full refund for your order.
Deliveries may take longer during busier times of year such as Christmas. If you live outside of the UK and your order is for a gift, we advise to order well in advance leaving at least 4 weeks at Christmas as Clearance can take longer.
We also always advise opting for Tracked Shipping for all international deliveries especially if your item is a gift.
The last recommended dates for placing an order you hope to receive in time for Christmas are:
ROYAL MAIL RECOMMENDED LAST POST DATES FOR CHRISTMAS 2018
|UK (Mainland) - FRIDAY 13TH DECEMBER - sent 1st Class with Royal Mail|
- We can send your parcel via a Guaranteed Next Day Delivery
|- You can opt for this method at checkout and will receive a|
|tracking number. Please remember that this next day service|
|does not include our processing times which may increase|
|around peak times so please leave enough time.|
PLEASE NOTE: Again these are 'recommended' dates, not 'guaranteed' delivery dates. Delivery dates are Royal Mail estimates only and do not account for any additional delays caused by Customs Clearance.
If you would like to have Tracking Information for an International Delivery you will be given the option at checkout to opt for this shipping method.
If you choose 'Standard Untracked' we will not have access to any other additional information should you request it due to tracking information not offered as standard in the UK.
We do however always keep Proof of Postage certificates.
Tracked items are given priority when they reach Customs Offices so this can sometimes speed up delivery slightly. However, once leaving the UK, your parcel will be handed over to your own country's postal service and your tracking will update once scanned into the system. While it makes it's way through customs, tracking may not update until it has been cleared.
We are proud to ship worldwide. Your shipping cost is estimated at checkout after weight, dimension and destination is calculated.
Some destinations will have the choice of the cheaper 'Standard Untracked' option as well as the 'Tracked' shipping option. Some destinations may only see 'Tracked' as an option due to known slower postal services in that country. Tracked items will be given priority when making it's way through customs so we may only give this option on certain destinations to help speed up delivery times.
Postal Services and Customs delays are beyond our control, and for some countries this can take a lot longer than the delivery estimates of 10 working days offered by Royal Mail
If you think that your country may be affected by Customs Clearance delays, if you have a specific time frame of when you need to receive the parcel, or for anything else, please contact us before ordering or select Tracked Shipping
SHIPPING ADDRESS & DETAILS
It is the responsibility of the buyer to make sure you have entered the correct and current shipping address for your parcel. We can not be held responsible for incomplete/incorrect address information included in your order after we have dispatched it to you.
However we will always endeavour to help you where we can and assist you with Royal Mail.
Our boxes can hold 6/7 Headbands in each box. However if you require extra boxes for a gift, please contact us first with your request as this will affect the size/weight of your parcel and may affect shipping costs. We will accommodate your request where we can.
If your item is a gift you can opt to include a hand-written gift message with your order. There will be the option at checkout to mark your item as a gift, and a note box to include the details of your note.
To prevent unnecessary paper wastage, no packing-slip or receipt will be sent with your order. You will be sent your electronic receipt with confirmation of your order instead.
OUT OF STOCK ITEMS
It occasionally happens that an item is out of stock after an order has been placed. If this happens with your order we will contact you as soon as possible and wherever possible we will offer a suitable alternative. Otherwise you will receive a full refund of the out of stock item. The rest of your order will be shipped to you as normal. Anything that is temporarily out of stock can be kept on backorder for you, and will be sent to you at no extra cost as soon as it is back in stock.
Occasionally for sold out, popular products we will make these products available to pre-order for a limited time.
Pre-ordered items will ship in approximately 1 week, but this is an estimate, and can take longer depending on how long it takes for our fabrics to be finished and what our current processing times are.
Your pre-order item will be shipped out as priority upon it becoming available.
If your order contains a mixture of available and pre-order items, unless otherwise requested before you placed your order, all items will be sent together once the pre-order items have become available.
All of our products are handmade to order.
All fabrics used are 100% Organic Fair-trade cotton that is designed and made exclusively by us at Little Daisy Dot in the UK.
Our fabrics therefore, cannot be purchased anywhere else and are used only by us.
Our product images are professionally photographed in a studio environment, and are a true representation of colours, though organic fabrics may vary slightly from one batch to another.
TO FIT APPROX. 14" HEAD CIRCUMFERENCE
TO FIT APPROX. 15" HEAD CIRCUMFERENCE
TO FIT APPROX. 16" HEAD CIRCUMFERENCE
TO FIT APPROX. 17" HEAD CIRCUMFERENCE
TO FIT APPROX. 17.5" HEAD CIRCUMFERENCE
TO FIT APPROX. 18" HEAD CIRCUMFERENCE
TO FIT APPROX. 19" HEAD CIRCUMFERENCE
If you think your item is faulty and wish to make a return please contact us at email@example.com within 3 days of receiving your parcel, providing photographic evidence of the fault, and return it back to us within 7 days.
If international, please mark clearly that the parcel is a 'Return', and the return address can be found on the back of your parcel.
As all of our products are handmade-to-order, and we will usually get to work making your order straight away, we are not responsible should you discover you have selected the wrong size after we have shipped your items to you.
MISTAKES AND CANCELLATION POLICY