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USEFUL INFO

*COVID-19 UPDATE*

Through these uncertain times, we want to reassure you that we are still here with you, & still delivering your boxes of happiness to your door with orders continuing to ship out as normal. 

 

We are so grateful to our posties and delivery workers that allow us to get your parcels still on their way to you safely. 

 

Please bare in mind that your local postal service may experience a slight delay in delivering your post, so the delivery timeframes quoted below may be slightly longer than normal and are estimates, not guaranteed. 

 

In order to help us keep our parcels going out on time and within our estimated processing times, please only contact us regarding your order if your enquiry is considered urgent. In order to adhere to current Government Guidelines, we are working with a much reduced team which may mean that it takes us a little longer than we would like to get back to you.

 

High seasonal demand and current covid guidelines means that we really are working around the clock with split teams in order to get your parcels to your little babe as quickly as we possibly can in a safe covid-secure environment. We are also receiving a higher than normal amount of enquiries so please bare this in mind before contacting us.

 

We therefore kindly ask that you read all of the info displayed below to see if we can answer your query here before you contact us.

 

If you cannot find the answer to your question and for urgent enquiries please contact us by dropping a direct message via instagram where we will be happy to help you.

 

After contacting us please allow 3-4 business days for us to get back to you before sending a further email as we are trying our hardest to respond to all emails and enquiries and still keep order going out on time. 

If your enquiry is regarding shipping, delivery, and processing times, please read our updates below.

 

**PLEASE ALSO BE SURE TO CHECK YOUR JUNK/SPAM FOLDER. FROM TIME-TO-TIME THERE MAY BE INFO MISSING FROM YOUR ORDER OR A PRODUCT THAT HAS SOLD OUT, IN THIS EVENT WE WILL TRY TO REACH OUT TO YOU IN ORDER TO COMPLETE YOUR ORDER. IF YOU HAVEN'T RECEIVED YOUR SHIPPING EMAIL WITHIN OUR QUOTED PROCESSING TIMES OF 7 BUSINESS DAYS,  PLEASE CHECK YOUR JUNK MAIL AS YOU WILL LIKELY FIND WE HAVE BEEN TRYING TO REACH YOU, AND MARK OUR EMAILS AS NOT SPAM**

We can't thank you enough or your patience and kindness during this very worrying time.

 

 

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* UPDATED NOV 2ND*

 

As we enter the second National lockdown across the UK, from time to time Royal Mail may experience some delays to their usual service and delivery is now taking slightly longer than the estimated 1-3 business days.

 

Whilst many deliveries will still be delivered within this time, please allow a little extra time as our team and delivery partners navigate high seasonal demand and meet current challenges out of our control.

 

For Standard UK delivery via 1st class post please allow a delivery timeframe of 2-5 business days, but in the unlikely event that your parcel isn't delivered within this time, please kindly allow up to 10 days before contacting us for an update, as we are unable to open an investigation with Royal Mail until after this time but we will of course then resolve this for you. We thank you for your patience and understanding and remain grateful to our posties who are trying their very best to order within their estimated delivery timeframes. 

 

All UK standard parcels are sent via Royal Mail 1st class. Tracking is provided with the upgraded Royal Mail Next Day service. All International Parcels are fully tracked, and you can access the tracking from your shipping confirmation email.

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We are continuing to closely monitor the Covid-19 pandemic and how it affects us and the shipping to our world wide customers. We are still continuing to offer world wide shipping but we are now only offering our fully Tracked International postage option for all customers outside of the UK allowing you to follow your parcel's journey to you.
Despite the best efforts of our posties and delivery partners across the globe, some delays are to be expected during these times, so we have taken the option to remove our standard untracked shipping service until normal shipping timeframes resume (effective from May 4th).
For UK orders, please allow up to 10 days for deliver with Royal Mail before contacting us for an update. Whilst Royal Mail are doing their very best to deliver within their usual 1-3 business day timeframe estimate, these are estimates only and cannot be guaranteed at this time. 
If your order was an international order, and you opted for the standard untracked shipping option available before May 4th, as stated here, we are unable to access any additional tracking info and again, some delays to international shipping is to be expected so we thank you in advance for your patience.
We are receiving a lot of enquiries about when we will be restocking sold out items, but as yet we are unable to offer any dates at the moment due to the current situation. We make all of our own fabric and we will update you once we can safely work to restock our fabrics. We are working on it and will let you know as soon as we know more ourselves.
Our processing times are currently slightly longer than usual due a phenomenal increase in orders, but we aim to ship your order out within a week. Orders will be shipped in the order that they are received so if your order is for an imminent due date, gift or you would just like your bows ASAP, we would advise you to place your order as soon as you can to avoid any further delay.
We always love to hear from you, but to help us continue to get orders dispatched as soon as possible during this time where we are working with a reduced team, please check if your question can be answered in our FAQ section below before contacting us as our response time to emails will be longer than normal. We have included everything you should need to help you below and on the product descriptions themselves.
We would like to thank you for your ongoing support, and we will still be here with you during this time.
Take Care, Stay Safe x Little Daisy Dot Team x

 

DELIVERY

Due to the handcrafted, bespoke nature of our products, we aim to dispatch your order within 5-7 working days of your order being placed. However, during busy periods our processing time may increase. During peak times we will usually display our current processing times in the information bar displayed across the top of our website. If you would like to know more information on our current processing times, you can email us at info@littledaisydot.com.

You will receive an email from us when your order has been shipped.

All UK orders are sent via Royal Mail 1st Class, with a Tracked Service available for International Orders.

If you require your headbands urgently please contact us at info@littledaisydot.com before you place your order and we will do our best to accommodate.

Unsuccessful or uncollected deliveries that are returned to us will be subject to an additional shipping fee to have the item reshipped. We do not offer refunds on items that have been returned to us. 

 

CUSTOMS / DUTY CHARGES

Please note any applicable customs charges/import duty can apply for some deliveries outside of the UK. We have no control over these extra charges and they are to be paid by the customer. We cannot advise what the charges will cost, the duties are paid once the parcel reaches its destination. However, due to the low cost of our products we have yet to hear of any customer being charged import/customs charges, but we cannot guarantee this. So please check the rules of your own customs/import charges for clarification.

 

ROYAL MAIL DELIVERY ESTIMATES

UK (Mainland) - 1-3 business days

Rest of the world - 5-10 business days

PLEASE NOTE: These are Royal Mail estimates only and do not account for any additional delays caused by Customs Clearance. Customs delays vary from one Custom's Office to the next, and we are not responsible for any delays caused by congested clearance offices. We do not offer refunds on the basis that your delivery was delayed unless they have been declared as "officially lost or delayed" by Royal Mail.

In the extremely rare circumstance that you may think that your item has become lost or delayed, Royal Mail will consider it delayed after 20 working days for International Deliveries, and 10 working days for UK deliveries. In these instances we would file a complaint with Royal Mail and issue a full refund for your order.

 

CHRISTMAS

Deliveries may take longer during busier times of year such as Christmas. If you live outside of the UK and your order is for a gift, we advise to order well in advance leaving at least 4 weeks at Christmas as Clearance can take longer.

 

The last recommended dates for placing an order you hope to receive in time for Christmas are:

ROYAL MAIL RECOMMENDED LAST POST DATES FOR CHRISTMAS 2018

 UK (Mainland) - FRIDAY 13TH DECEMBER - sent 1st Class with Royal Mail

                             - We can send your parcel via a Guaranteed Next Day Delivery

                             - You can opt for this method at checkout and will receive a
                               tracking number. Please remember that this next day service
                               does not include our processing times which may increase
                               around peak times so please leave enough time.
 
REST OF THE WORLD - MONDAY 2ND DECEMBER
** PLEASE REMEMBER THAT WE CANNOT GUARANTEE DELIVERY TIMES -
WE STRONGLY SUGGEST OPTING FOR THE TRACKED DELIVERY SERVICE
WHICH IS AVAILABLE AT CHECKOUT - CUSTOMS CLEARANCE CAN TAKE
SUBSTANTIALLY LONGER AT CHRISTMAS SO PLEASE BARE THIS IN MIND**

                       

PLEASE NOTE: Again these are 'recommended' dates, not 'guaranteed' delivery dates. Delivery dates are Royal Mail estimates only and do not account for any additional delays caused by Customs Clearance.  

 

 

TRACKING

 If you would like to have Tracking Information for an International Delivery you will be given the option at checkout to opt for this shipping method.

If you choose 'Standard Untracked' we will not have access to any other additional information should you request it due to tracking information not offered as standard in the UK.

We do however always keep Proof of Postage certificates.

Tracked items are given priority when they reach Customs Offices so this can sometimes speed up delivery slightly. However, once leaving the UK, your parcel will be handed over to your own country's postal service and your tracking will update once scanned into the system. While it makes it's way through customs, tracking may not update until it has been cleared.

We include CN22 Customs Labels on the front of every international parcel in order to speed up Customs Clearance. 

 

WORLDWIDE SHIPPING

We are proud to ship worldwide. Your shipping cost is estimated at checkout after weight, dimension and destination is calculated.

As prices for overseas deliveries are weight and size dependant, we do reserve the right to contact you regarding an increase in the price to take additional payment if required for very large orders.

Postal Services and Customs delays are beyond our control, and for some countries this can take a lot longer than the delivery estimates of 10 working days offered by Royal Mail. Delivery timeframes are estimates and are not guaranteed.

At the moment we are aware that Canada and Australia post have ongoing issues with delays to their customs clearance so please bare this in mind before ordering as longer delivery times to these countries are beyond our control. Though Tracking is end-to-end, a lot of the time the tracking information won't update until the parcel has been cleared by customs so please bare this in mind when checking the whereabouts of your parcel.

If you think that your country may be affected by Customs Clearance delays, if you have a specific time frame of when you need to receive the parcel, or for anything else, please check the service updates of your country's postal service using Royal Mail's Incident Bulletin below.

 

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

 

SHIPPING ADDRESS & DETAILS

It is the responsibility of the buyer to make sure you have entered the correct and current shipping address for your parcel. We can not be held responsible for incomplete/incorrect address information included in your order after we have dispatched it to you.

We cannot change the address details on the order once the order has been placed.

If you live outside of the UK and your country requires a telephone number to be included on the address label for customs clearance/delivery, it is the responsibility of the customer to provide this information at the time of the order.

If your parcel is attempted to be delivered but is then unclaimed, and sent back to us as a result, we will not refund items due to the handmade-to-order nature of our items, as each piece is made upon receiving your order and this is both costly and timely, and a great deal of love goes into each product we make. We will of course be happy to re-arrange another delivery for your parcel, and the postage fee to do this will be invoiced to you.

Any fees or charges incurred from failure to claim an international item that is then held by the courier will also be billed to you in order to release the parcel to arrange for another delivery, so please make sure to provide all contact details so that the courier can delivery your item to you without any delays or extra fees.

However we will always endeavour to help you where we can and assist you with Royal Mail or our international shipping partners..

 

PACKING

Our boxes can hold 6/7 Headbands in each box. However if you require extra boxes for a gift, please contact us first with your request as this will affect the size/weight of your parcel and may affect shipping costs. We will accommodate your request where we can.

 

GIFT MESSAGES

If your item is a gift you can opt to include a hand-written gift message with your order. There will be the option at checkout to mark your item as a gift, and a note box to include the details of your note.

To prevent unnecessary paper wastage, no packing-slip or receipt will be sent with your order. You will be sent your electronic receipt with confirmation of your order instead.

  

OUT OF STOCK ITEMS

It occasionally happens that an item is out of stock after an order has been placed. If this happens with your order we will contact you as soon as possible and wherever possible we will offer a suitable alternative. Otherwise you will receive a full refund of the out of stock item. The rest of your order will be shipped to you as normal. Anything that is temporarily out of stock can be kept on backorder for you, and will be sent to you at no extra cost as soon as it is back in stock.

 

PRE-ORDER ITEMS

Occasionally for sold out, popular products we will make these products available to pre-order for a limited time.

Pre-ordered items will ship in approximately 1 week, but this is an estimate, and can take longer depending on how long it takes for our fabrics to be finished and what our current processing times are.

Your pre-order item will be shipped out as priority upon it becoming available.

If your order contains a mixture of available and pre-order items, unless otherwise requested before you placed your order, all items will be sent together once the pre-order items have become available.

 

 

OUR PRODUCTS

All of our products are handmade to order.

All fabrics used are 100% Organic Fair-trade cotton that is designed and made exclusively by us at Little Daisy Dot in the UK. 

Our fabrics therefore, cannot be purchased anywhere else and are used only by us.

Our product images are professionally photographed in a studio environment, and are a true representation of colours, though organic fabrics may vary slightly from one batch to another. 

 

SIZING

 

Our sizes are based on the National Average Size Guidelines.
If your baby is wearing 3-6 month clothes, chances are she will fit perfectly in our 3-6 month size headband.
To double check your little one's size, here are the approximate head measurements for each size. You can check these measurements against the measurements on your baby's head to help determine the best fit, should you not wish to opt for your baby's current age range.

SIZE

HEAD MEASUREMENT

PREEMIE

TO FIT APPROX. 14" HEAD CIRCUMFERENCE

 0-3 MONTHS

TO FIT APPROX. 15" HEAD CIRCUMFERENCE

 3-6 MONTHS

TO FIT APPROX. 16" HEAD CIRCUMFERENCE

6-9 MONTHS

TO FIT APPROX. 17" HEAD CIRCUMFERENCE

9-12 MONTHS

TO FIT APPROX. 17.5" HEAD CIRCUMFERENCE

1-2 YEARS

TO FIT APPROX. 18" HEAD CIRCUMFERENCE

2 YEARS+

TO FIT APPROX. 19" HEAD CIRCUMFERENCE
 
Conditions of return

As all of our products are custom-made to order especially for you, we will gladly accept returns if the item is considered faulty.

If you think your item is faulty and wish to make a return please contact us at hello@littledaisydot.com within 3 days of receiving your parcel, providing photographic evidence of the fault, and return it back to us within 7 days.
Buyers are responsible for return shipping costs and must provide a Proof of postage Certificate from the Post Office.
All returns or exchanges must be returned in the original boxed packaging and must be unworn and in a re-saleable condition.
If the item is not returned in its original condition or packaging, the buyer is responsible for any loss in value.

If international, please mark clearly that the parcel is a 'Return', and the return address can be found on the back of your parcel.

If we do not receive the item back to us and you have no Proof of Postage from the Post Office we are unable to refund your order.
Please ensure that you check all of the details of your order are correct before placing your order, including the size you have selected.
Sizing information can be found clearly displayed on each product page as well as above in our Usefulness Information Page if you are unsure.

As all of our products are handmade-to-order, and we will usually get to work making your order straight away, we are not responsible should you discover you have selected the wrong size after we have shipped your items to you. 

MISTAKES AND CANCELLATION POLICY
If after placing your order, you have discovered you have made a mistake and would like to change a style or size, or would like to cancel your order, please contact us within 1 hour of placing your order where we will happily accommodate your requests where possible.
For more information please contact us at any time at hello@littledaisydot.com